Return Policy
Each Maison Topiaire item is made to order especially for you. To allow our small business to offer a large selection of designs, we do not maintain inventory and we do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other non-defect reasons.
Please review the product description, garment measurements, and sizing information carefully before placing your order. Each product’s Size & Fit Guide includes measurement instructions and complete garment measurements.
Defective, Damaged, or Lost Orders
It is important to us that you receive the product you ordered in the condition intended.
If your order arrives with a production defect, printing or embroidery error, an incorrect item was sent, or a shipment is lost, please contact us promptly at maisontopiaire@gmail.com with your order number and a description of the issue within 10 days of receiving an order or a shipment issue occurring. We will ask you to provide photographs so that we can evaluate the problem. If we determine the mistake was made by our production partner, we will replace the damaged item at no cost to you.
Production Timeline and Domestic Shipping Information
Maison Topiaire products are made to order rather than pulled from finished inventory. Most orders require approximately one week to produce, followed by roughly 1–5 days in transit.
Under normal conditions, you can expect your order to arrive approximately 1½ weeks after purchase.
Because every piece is produced individually and delivery ultimately depends on the carrier, these timeframes are estimates rather than guaranteed arrival dates. Tracking information will be provided once your order ships.
Shipping Information
We currently ship within the United States. International shipping is not available at this time.
In some cases, our fulfillment partner may contact you if additional information is required to verify payment or process your shipment.
Questions Before Ordering
If you have a question about sizing, a garment, a design, or your order, please contact us before purchasing. We are happy to help you choose before ordering.
Order Changes and Cancellations
Production may begin shortly after an order is placed. If you believe you made an error in your order, contact us as soon as possible at maisontopiaire@gmail.com. We cannot guarantee that an order can be changed or canceled once it has entered production.
Your Legal Rights
Nothing in our policies limit any rights or remedies available to you under applicable law, including rights relating to defective, damaged, incorrect, or undelivered merchandise.
